Shipping Details:

We offer shipping options via UPS for domestic orders, and USPS for international orders - these options and their rates are listed during the checkout process. Items typically ship within 2-3 days from the date on which the order was placed. If you are interested in large/bulk purchases we sometimes offer discounted shipping, please inquire at customerservice@camtrol.com International buyers are responsible for paying all customs duties and taxes incurred in the course of shipment. Although we make every effort to pack items securely, CAMTROL, LLC is not responsible for items damaged or lost by third-party shipping companies; Please purchase insurance if you feel it to be necessary. We reserve the right to alter shipping charges as circumstances warrant and to delay shipment in order to verify payment details.

Methods of payment:

All major credit cards, American Express, VISA, Master Card, Discover, and Pay Pal are acceptable forms of payment.

Returns:

Return claims must be filed within 30 days of the original invoice date. To file a claim, call Camtrol's Customer Service Center at 1-888-7-CAMTROL, or email customerservice@camtrol.com. In some cases, returned items are subject to a restocking fee. CAMTROL, LLC is not responsible for items damaged in transit or through improper use.

Camtrol, LLC (Camtrol) warrants solely to the original purchaser that its Camtrol stabilizing unit (unit) will be free from defects in materials and workmanship, under normal conditions of use and service, for one year based on the date of original purchase. The original invoice shipped with the product must be retained as proof of purchase, and will be required to process any and all warranty claims. 

Failure to follow the warnings regarding the proper method of releasing tension in the ball joints of the unit before moving any arms or handles will be cause for voiding the warranty. 

Camtrol may at its option, under the warranty program, repair or replace the defective unit. Camtrol shall not be liable for any damages, expenses, or losses resulting from a defect in the unit. This warranty gives you specific legal rights. You may have other rights that vary from state to state. 

Notify Camtrol of a defect in the unit by contacting Camtrol Customer Service at 1-888-7-CAMTROL (1-888-226-8765) or tech@camtrol.com. You will be provided with instructions for returning the unit, prepaid and insured, to Camtrol’s Customer Service Center for repair or replacement. When calling, please have ready a dated sales receipt with order number as proof of purchase.

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